FAQs

Frequently Asked Questions

Product Care

Q. How do I take care of my Fashion Jewellery?

A: Please go through the article on Jewellery care especially for artificial/fashion jewellery.

Q: Is the Quilling Jewellery resistant to water?

A. Quilled jewellery is made of quality paper. All available products in this category are water-resistant.

Customization of products

Q: Can the customer order a customized product ? Is there any extra cost involved?

A:  Customer can request minor customization like Length of the chain in Pendant sets, Size of the bracelets  at no extra cost, on most of products in jewellery and gifting category.

Please write the customization details in ‘Order notes’ box during checkout. Please provide following info – Product No, Name, type of customization.

Any other requests as exclusive product to be made in different colour/other variation can be looked into by sending us details through Contact Us page.

We will confirm the details with you once received.

Payment

Q: I got a payment error.

A: Any payment difficulty/error, please  get in touch with PayuMoney (www.PayUMoney.com). Alternatively, write to us with the details at theartcornerpune@gmail.com.

Q: How can I register for the events /workshops arranged locally?

A. Please download Workshop/event schedule, register for required event/workshop. You will receive an email with detailed information.

Q: I want to redeem my coupon. How do I use it?

A: Coupons are issued to customers (only online) . Please enter the coupon code on the checkout page , to redeem.

Single order can not have multiple coupons.

Q: Is there an option of Cash On Delivery (COD) for products?

A: Unfortunately,  currently we do not support COD.

Q: How do I make payment through PayUMoney?

A: The Art Corner Store gives utmost importance to customer data. It has Verified Security (SSL) certificate.

The online store has option to pay through PayUMoney (widely used payment gateway). It is accepted on 1,00,000+ websites. You may register or opt to pay directly through various payment options available.

Options available are – Credit card, Debit card, Net Banking, UPI.

More Information at www.payumoney.com

Shipping & Returns

We have customer friendly shipping & returns policy .